How payouts work
See your payout status, held funds, and refunds in the dashboard.
Connected account
Connect Stripe to receive your ticket revenue.
Release eligibility
A release date tells you when held earnings may become eligible. Funds must also settle in Stripe, and any account requirements or holds must clear before a transfer can proceed.
New or flagged events
Funds may stay held until after the event if there is a higher risk of refunds or disputes.
Reserve release
Held funds become eligible for payout after the event, once refunds, disputes, cancellations, and any payout setup issues are resolved.
Bank arrival
Release eligibility and bank arrival are separate steps. Stripe supplies an estimated arrival date once a bank payout is scheduled. That estimate can change; reaching a release date does not mean the money has arrived.
Settlement reporting
Use your dashboard to review ticket earnings, fees, reserves, refunds and payout history. Check the event breakdown when a total includes earnings from more than one event.
If you are waiting for a payout
Check whether your earnings are awaiting release, under review, or already on the way to your bank. Review any Stripe account requirements and the arrival estimate for that specific payout. A settlement estimate describes funds becoming available in Stripe; it is not a confirmed bank deposit.
If the status needs attention, contact organizer support with your event link and the payout you are asking about. Do not send passwords or full bank account details.
Before publishing a paid event
- Connect Stripe
- Confirm buyer-paid fees
- Confirm tax and payout details